CoachSlot Privacy Policy

1. Information We Collect

Account information: your email address and the account identifier provided by Google or Apple when you sign in with them. If you use Sign in with Apple and choose to hide your email, we receive Apple’s private relay address instead. We do not receive or store your Google or Apple password.

Profile information you provide: names, phone numbers, birth year, city, state and country, sports and skill details, profile photos, and — for players who are minors — the parent or guardian’s name and phone number. Coaches may also provide qualifications and identity documents, which are reviewed by CoachSlot administrators to approve coach profiles.

Activity on the Platform: bookings, registrations, attendance and check-ins, session history, messages between players, guardians, coaches and organizations, support conversations with CoachSlot, and records of payments (including manual payments an organization records for its own tracking).

Location: if you allow it, your device location is used to find coaches and organizations near you and to fill in coordinates for coaching locations. Addresses and places you type may also be converted to map coordinates.

Payment information: card payments are handled by Stripe. Your card number is entered directly with Stripe and is never stored by CoachSlot; we store only Stripe’s customer and payment-method references, and whether you have turned on automatic payments.

Technical information: standard server logs (such as IP address, device and browser type, and timestamps) that our hosting providers record to operate and secure the service. CoachSlot does not use advertising trackers.

2. How We Use Information

To create and secure your account; to show coach and organization profiles, availability, and pricing; to schedule, manage, and remind you about sessions; to enable messaging and check-in; to process and record payments; to verify and approve coaches; to respond to support requests; to prevent fraud and abuse; and to comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How Information Is Shared

With coaches and organizations you interact with: when you book, register, message, or check in, the relevant coach or organization sees the profile, contact, and booking details needed to provide that session (for example, a player’s name, age group, and guardian contact).

With service providers that operate the Platform on our behalf: Stripe (payments), Google and Apple (sign-in), our cloud hosting and database providers, and OpenStreetMap’s Nominatim service (converting typed addresses to map coordinates). They may use the information only to provide their services to us.

For legal reasons: when required by law, legal process, or to protect the safety, rights, or property of our users, the public, or Gyaan Valley LLC. If CoachSlot is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.

4. Google and Apple Sign-In

When you sign in with Google or Apple, we receive only your basic profile identifier and email address, and use them solely to create and sign in to your CoachSlot account. CoachSlot’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

5. Children

Accounts for players under 18 are created and managed by a parent or legal guardian, who provides the child’s information and consents to its use as described in this Policy. CoachSlot does not knowingly allow children under 13 to create their own accounts or collect their information without verifiable parental consent. If you believe a child has provided information without that consent, contact us and we will delete it.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide the Platform. Some records — such as payment and booking history — are retained after a profile is deactivated where needed for accounting, dispute resolution, legal, or fraud-prevention purposes.

7. Your Choices and Rights

You can view and update most of your information in the app. You can turn off location access in your device settings at any time. To request a copy of your information, correction, or deletion of your account, contact us at the address below; we will respond as required by applicable law, including rights available under laws such as the California Consumer Privacy Act and India’s Digital Personal Data Protection Act where they apply.

8. Security

We use industry-standard safeguards, including encrypted (HTTPS) connections, a database that is not reachable from the public internet, and verification of sign-in tokens with Google and Apple. No system is perfectly secure, so we cannot guarantee absolute security.

9. International Users

CoachSlot is operated from the United States and serves users in the United States and India. Your information may be processed in the United States or other countries where our service providers operate.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy on the Platform and update the "Effective Date" below.

11. Contact

Questions or requests about this Policy or your information can be sent to coachslot@gyaanvalley.com.